Return and Refund Policy

Return Policy
At Bombome, we prioritize your satisfaction and offer a straightforward return policy for a hassle-free shopping experience.

Eligibility for Returns:

You may return any item within 30 days of the delivery date.
Products must be in their original condition, unused, and include all original packaging, tags, and accessories.
Custom-made or personalized items are not eligible for returns.
Steps to Initiate a Return:

Contact our customer service team at +212636114340 or via email at contact@bombome.com. Please include your order number, proof of purchase, and reason for the return.
Our team will provide return instructions and the return address:
Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Rte de Sefrou, Fès 40000, Morocco.
Pack the item securely to prevent damage during transit.
Return Shipping Costs:

Customers are responsible for return shipping costs, except for cases where the item is defective or incorrect.
We recommend using a trackable shipping service to ensure the item is safely returned.
Inspection and Approval:

Once your return is received, we will inspect it to ensure it meets the return conditions.
If approved, a refund or exchange will be processed.

Refund Policy:
We aim to make the refund process transparent and efficient.

Conditions for Refunds:

Refunds are issued only for items that meet the return eligibility criteria.
Refunds are not provided for items damaged due to improper use or negligence.
Refund Process:

After receiving and inspecting the returned item, we will notify you via email about the refund status.
If approved, the refund will be processed to your original payment method within 5-7 business days.
Refunds for Defective or Incorrect Items:

If the item you received was defective or not as described, please contact us immediately at +212636114340. We will arrange for a replacement or refund and cover the return shipping costs.
Issues with Refunds:

If you have not received your refund within the expected timeframe, please check with your bank or payment provider. For further assistance.
Need help?

For any questions, reach out to us at:

Address: Lotissement Mohcine 1, Avenue Moulay Rachid, Magasin N7, Rte de Sefrou, Fès 40000
Phone:+212636114340
Email: contact@bombome.com

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